Thursday, February 5, 2009
old-fashioned customer service
About a week ago, I went to Bergdorf Goodman to buy new Bobbi Brown makeup. Last night, when I got home, there was a thank you card from the saleswoman for buying the makeup from her and saying she hopes that I enjoy wearing it and to contact her if I have any questions. I love it when stores do that and I never understood why more stores don't do that. I understand that for small items it is not necessary, but for bigger purchases it is nice and always leaves a good impression in the customer's mind. That's right Louis Vuitton, when I'm paying $800 for a bag, I'd like some recognition or a side of customer service with that. I have gotten cards like that from Coach and BCBG and it always makes me remember the salesperson's name and want to shop there again.